Using the ATX Knowledge Base

The ATX Knowledge Base is a valuable tool for all users. It contains answers to the most frequently-asked questions as well as critical and timely information from the IRS and other agencies.

To access the ATX Knowledge Base:

Click Search KB on the toolbar,
Click the Support menu; then, select Search Knowledge Base,
Enter https://support.cch.com/sfs in your Web browser, or
Click Knowledge Base from the support site.

Image: ATX Solution Center, Knowledgebase

Knowledge Base

Searching the Knowledge Base

To search the Knowledge Base:

In the Search box enter keywords, or you can enter a question like How can I pay my invoice?.
From the Apply Search To box click the "x" to clear the existing product selection, and then use the drop-down feature to select a product.

Selecting a product from the Apply Search To box narrows your search results.

Click Search or press Enter.
Select an answer from the list or use the filters to narrow down your search.

Knowledge Base Entries

The pages that appear in your search results resemble a typical results page from any search engine (such as Google). Click the desired answer(s) for more information on a particular topic.

To search within the summaries on a page of results, press Ctrl+F on your keyboard, or select Find (on This Page) on your browser's Edit menu. Enter a term you expect to find in the search box. Find will take you to each occurrence of that term. Click Find Next to move to the next occurrence.